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Frequently Asked Questions

Updated: Mar 31, 2023

Got some questions you'd like to ask Team Epic but aren't sure if the answer is already out there? Here are frequently asked questions answered by Epic Event Hire.

We know how important it is to find the perfect supplier for your special day, and sometimes that comes with many questions. We've compiled a list of FAQs, so read on to find out if yours is on there and what the answer is.

#1 - Can I visit you in person?

Yes, you absolutely can! We have a cosy little showroom based on Scottow Enterprise Park in Badersfield, which you can come along to, meet a friendly member of the team and see our range of prop hire items. The only catch is that we're appointment only, but you can book your appointment online using the button below.

Don't worry if you don't fancy visiting in person or you don't live locally. You can also book a telephone consultation using the button above.

#2 - Can I add to my booking?

"Once I've booked, can I add and remove items/services from my booking?" - To put it simply, yes you can.

Once you've returned your booking form and paid your deposit, you'll receive a booking confirmation. From this point, you can make any changes until 14 days before your event for no extra fee - but please note, all our items and services are subject to availability. We recommend you book anything you want or are interested in to avoid disappointment! We also have a wishlist function on our website, so you can "heart" a bunch of items you love and submit them to us in one go.

Check out our prop hire page using the button below to start your wishlist.

#3 - When's my balance due?

Your balance is due 14 days before your event. You're welcome to pay this sooner if you wish.

You can pay your balance in one lump sum or instalments. We aren't fussy as long as it works for you! When your balance payment is due, we'll send you a reminder email, so there's no need to panic that you've forgotten.

#4 - Will you set up and collect from my venue?

Absolutely! Typically, we will communicate with you, your venue or your wedding planner to arrange when this will be done. Some services may include a delivery, installation and collection fee, but you may also be charged one.

#5 - Is there a minimum spend?

No, there is no minimum spend when you book with us however, we may add a delivery, installation and collection fee to your booking depending on your requirements and venue.

Can't find the answer to your question?

Don't be shy. Drop us an email and we'll answer as soon as we can.

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