Why I wish I'd booked Epic Event Hire in the first place!

We recently asked a question on our Instagram stories; "What do you wish you’d done differently when planning your wedding?" We had a huge amount of responses and will be sharing a blog about these soon! But, one reply really struck a chord with us...

Sadly not all businesses have their customer's best interests at heart. This is so upsetting to us, as we put our heart and soul into our work and love nothing more than seeing delighted faces and receiving glowing testimonials following the thousands of weddings and events we have had the honour of being hired to decorate. We know that we are a reliable company, and that we put our customers first, but we realise you might not know this, so with permission, we are sharing the lovely bride's story about her experience, in the hopes that even if you don’t choose us, you will be better informed and able to select suppliers who care as much as we do!

One Brides Story …

At the time when I was planning my wedding, I hadn’t heard of Epic Event Hire. I had instead found a company that came up on Facebook. I read some reviews on their page and booked chair covers and hessian sashes with them. It wasn’t price-driven, purely just seeing her advertise and have good reviews ... I was naive enough to believe they were real!

Four days before the wedding I contacted the company to confirm the timing, etc. The owner said she had to travel to family up north due to a bereavement however, she would be travelling back the day before my wedding to ensure she was available to setup. Me being me sent my apologies for interrupting at such a hard time and sent my sympathy.

Two days before the wedding I messaged a couple of times to confirm she would definitely be back on time, but received no reply despite me being able to see that my messages had been read. I sent a further 4 more messages the day before my wedding, all of which were again read, and finally the owner replied to say they were too distressed to travel. I was promised a refund ASAP, however, as a bride the room dressing was a huge thing to me and I had less than a day to find another supplier!